Patient Portal

Retina Vitreous Associates Patient Portal

Welcome to RVA's Patient Portal! Our Patient Portal is a secure, confidential, and easy-to-use website that gives patients and their families 24 hour access to their medical records. It uses the latest encryption technology to deliver secure communication between patients and providers. We hope that you will find our Patient Portal useful and helpful.

If you would like to log into our Patient Portal, please click here:

To obtain an enrollment token and register for the Patient Portal, please call 419-469-5448 before visiting the website.

Click here for Patient Portal enrollment instructions.

For answers to frequently asked questions (FAQs) about the Patient Portal, please see below.

What is the Retina Vitreous Associates Patient Portal?

The Retina Vitreous Associates Patient Portal is a secure patient portal. It gives you a way to contact our office with non-urgent requests through a secure web portal. It also gives you a way to see information about previous visits and view your billing statements.

Is the Patient Portal the same as email?

No. The Patient Portal is a website that offers a secure system to message your physician's team or others at our office with questions. The Portal looks and may even feel like email. However, through this system we are able to view your questions alongside your chart and process the information you need. We can reply to you through this system with information from your health recond in a secure fashion.

What should I be able to do on the Patient Portal?

Currently, you are able to request your health record. A version of your health record will be submitted to you. If you need your entire medial record, you should contact Retina Vitreous Associates with this request. Only key information from recent visits will be available on the Patient Portal. You will also be able to send a message to our practice. The Portal is for non-urgent requests only. Currently you are able to see upcoming appointments and your current statements via the Patient Portal. To pay your statement or ask a question about your statement, please contact our billing department at 419.517.6599.

How long should I allow for response to my message?

Please allow 2 business days for proper routing of your message and an answer to be submitted to you.

How do I enroll and log onto the Patient Portal?

Once you have received your enrollment token from our office you will visit, enter the enrollment token and email you supplied at your enrollment in office. You will then be prompted to set up your user name and password. Once this is complete, you will be logged in. After your initial login you will need the user name, password, and security answer you set up during your initial log in.

How do I retrieve my user name?

You can retrieve your user name by clicking on the "Need help with your user name and password?" link on the log in page. You should select "I'm having problems signing in" and enter your personal information. You will receive an email with a link to reset your user name.

How do I retrieve my password?

Your password can be reset by entering your user name and answering the forgotten password security question on the log in page. After answering the security question, you will receive an email with a link to reset the password.

What if I cannot remember my security question answer and need to reset my password?

If you do not remember your password security question, choose the "I'm having trouble signing in" button on the log in page. This will ask you to enter your personal information. Once you complete this page, you will receive a link to reset your password.

What if I am having difficulty resetting my password?

Please contact Lindsay at Retina Vitreous Associates at 419.469.5448 if you are still having difficulty resetting your password. We will provide you with a new enrollment token and answer any other questions you may have.

Can someone else log onto my account?

The system is secure. No one can access your account unless they have access to your user name and password. For internet safety, always choose a strong password (combination of letters, numbers, and special characters) and do not share your user name and password. If anyone tries to log into your account with the wrong user name and password, your account will lock after 4 attempts.